Simplifying Client onboarding for Corporate and Investment banking

The  dynamic client onboarding form simplifies the manual onboarding process,  enhancing efficiency, data accuracy, and client experience. Digiata's interactive PDF form adapts to display relevant products, channels, and  services based on jurisdiction, allowing users to complete, save, and sign  electronically. It reduces repetitive data entry with pre-populated fields,  enforces validation for accuracy, and distinguishes mandatory from optional  fields. The form is scalable and reliable, supporting more than 10  jurisdictions and 15 products, while improving form completion speed by 55%.

Summary:  

In today's fast-paced business environment, efficiency and customer satisfaction is crucial. However, many organisations struggle with inefficient manual processes for client onboarding. These processes are  time-consuming, prone to errors, and frustrating for both clients and employees.

This case study demonstrates how simplifying the manual client onboarding process can significantly improve operational efficiency, data accuracy, and overall client experience. The insights gained provide a roadmap for other organisations looking to modernise their client onboarding processes, reduce operational costs, and enhance client satisfaction.  

Challenge:

The organisation in focus – a leading corporate and investment bank faced  challenges with its traditional onboarding process, which involved multiple  forms being presented individually in various formats, requiring repetitive  information to be captured, and providing clients with a manual and cumbersome onboarding experience. These inefficiencies not only delayed the onboarding of new clients but also increased the risk of errors and compliance issues.

The Solution:

Digiata presented a single dynamic and interactive PDF form to the client which  displays only the relevant products, channels, and services based on the selected jurisdiction.

The solution allows the user to complete and sign the form electronically,  as well as save any information captured on the form. The form minimises repetitive data entry since common fields (such as basic client information)  across the multiple unconsolidated forms are designed to be centralised.  

Field validations are enforced to ensure that accurate data is captured and  clearly indicates which fields are mandatory versus optional. Users are alerted with descriptive messages when the aforementioned requirements are  not met.

The form is designed in a way that allows for scalability, reliability, and integration with existing workflows – fitting perfectly into the organisations underlying architecture.    

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The Results:

The solution encompasses simplification, accuracy, compliance, and seamless  user interaction. This streamlines the process by enabling faster completion  thereby reducing the time needed to onboard new clients.

This makes it well-rounded and valuable to the customer.