Digiata helped a South African wealth management firm upgrade their paper-based system for logging and tracking development requests to a digital platform. The new system, called Mission Control, allows users to submit and approve requests online, and assigns them to available developers and testers automatically. The system also provides real-time updates and logs of each request, improving efficiency, transparency, and quality control.

Development workflow automation system cuts paperwork and improves efficiency

A custom workflow automation application transformed a paper-based development request system into a streamlined digital process with complete tracking and audit capabilities. The solution provides real-time visibility of work items, automated notifications, and approval workflows while ensuring no requests are lost.

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Core Functionality  

The system implements a comprehensive request-tracking workflow that includes the following:

1. User request submission with document uploads and unique reference numbers

2. Manager approval workflow with email notifications

3. Task allocation to developers by business integration managers

4. Testing and quality control procedures

5. Complete audit trail of all activities

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Technical Information & Development  

The solution uses Windows authentication for secure login and integrates with the company's existing document storage infrastructure. Built using low-code development tools, the system includes robust validation procedures to ensure data quality. The development was completed in just 4 months.

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Business Impact  

The implementation addressed several key pain points in the previous paper-based system:

• Eliminated lost or misplaced request forms

• Provided complete audibility for compliance purposes

• Enhanced visibility into request status for all stakeholders

• Streamlined communication through automated email notifications

• Improved overall operational efficiency

• Enabled 24/7 accessibility to the system

This digital transformation proved particularly valuable as the business expanded, helping to maintain control and efficiency at scale while meeting increasingly strict audit requirements.

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