This specialised notification system automates the delivery of financial communications directly to clients, eliminating manual helpdesk requests. Operational since 2012, GEMS automatically collects payment and transaction information, securely processes sensitive financial data, and delivers it to clients via email with formal approval workflows and exception handling capabilities.

Global Electronic Messenger System automates financial notifications across client base

A specialised notification system eliminates manual helpdesk requests by automatically delivering SWIFT messages, transaction details, and financial advices directly to clients. Running since 2012, this automation solution streamlines client communications while significantly reducing operational workload on the helpdesk team.

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Core Functionality

The GEMS system delivers end-to-end automation of client financial notifications:

1. Automated collection of payment and transaction information

2. Secure processing and encryption of sensitive financial data

3. Direct delivery to clients via email

4. Client setup management with formal approval workflows

5. Ad-hoc resending capabilities for exception handling

6. System activity monitoring and notifications

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Technical Information & Development

The solution integrates multiple enterprise technologies:

• MSSQL database for primary data storage

• Oracle integration for external data sources

• Control-M for process scheduling and automation

• Evolution from FTP to Connect-Direct for enhanced security

• Web-based interface for client management and configuration

• Secure handling of SWIFT and MX message formats

In continuous operation since November 2012, the system has evolved through incremental improvements while maintaining its core functionality.

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Business Impact

This automation solution delivers significant operational benefits:

• Dramatic reduction in helpdesk volume for routine information requests

• Enhanced client experience through proactive information delivery

• Structured management of client configuration changes

• Streamlined operations allowing a small team to manage the entire process

• Increased security through standardised encryption and delivery

• Improved auditability of client communications

• Consistent, reliable delivery of critical financial information

This long-standing solution demonstrates the lasting value of targeted automation in financial operations, continuing to deliver benefits over a decade after implementation.

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