Digiata delivered a workflow automation application in just 3 months that transformed a manual offshore claims process into a streamlined digital system, cutting processing time from 17 to 9 days while improving SLA compliance to 63% and opening doors to additional projects within the client organisation.

Automated commission management system driving operational excellence

This workflow automation application was developed by Digiata in just 3 months as part of a 30-day challenge initiative. It was designed to automate a manual LISP Offshore Claims process.

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Core Functionality

The system transforms a manual offshore claim process into an automated workflow system. The application enables workflows to be set up and managed efficiently, significantly reducing processing time and increasing accuracy.

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Technical Information & Development

The system was built using our internal low-code development tools, providing speed, efficiency, and easy maintenance. It integrates with MSGraph to streamline communications that were previously handled via email. The development was completed in just 3 months, meeting both time and budget constraints.

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Business Impact

Before implementation, the offshore claim process was entirely manual and could take up to 17 days to complete. All communications and documentation were sent via email, making tracking difficult and increasing the risk of errors. Since implementation, users have logged over 250 claim requests with significant efficiency improvements:

• Average processing time reduced to just 9 days (from 17)
• Team now meets 63% of SLA requirements
• Created new business opportunities in other departments

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This project success opened doors to new areas within the client organisation, eventually leading to the development of additional tools including a Retirement Optimiser Valuator Tool.

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